klik55 Casino & Sportsbook Data Care

This page describes what we collect when you use klik55 and how we keep that data protected. We collect personal information necessary to verify your identity, process deposits and withdrawals, detect fraud, and comply with gaming regulations in your jurisdiction. Our policy centres on transparency — we explain what we collect, how long we store it, who has access, and what rights you have over your own data.

We do not sell your personal information to marketing companies or data brokers. We share data only with payment processors, regulatory authorities when required by law, and internal support teams. This policy applies to all klik55 users in supported jurisdictions, including players in Jakarta, Surabaya, Bandung, Medan, and Semarang.

What We Collect on klik55

We collect data during account signup, verification, gameplay, and withdrawal. At signup, we ask for your email, phone number, date of birth, and full name as registered with your national identity document. During verification (KYC), we request a photo of your national ID, a current selfie holding that ID, and proof of address (utility bill, bank statement, or government letter). We do not store your ID document itself — we verify it manually and delete the images after approval.

During gameplay, we log your account balance, game selections, tournament participation, transaction history, IP address, device type, and browser information. This data helps us detect fraud (e.g. multiple accounts using the same payment method), optimize our platform, and respond to account-recovery requests. We also record support interactions (chat transcripts, email replies, ticket history) to maintain continuity when you contact our team.

We collect payment information indirectly through our payment partners. When you deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or direct bank transfer (mobile banking, local payment, online payment, e-wallet), your payment provider processes the transaction — we receive only a confirmation that payment succeeded, not your bank credentials or full card details.

How We Use Your Data

We use your name and ID to verify you are who you claim to be and to enforce jurisdiction restrictions (e.g. blocking access from unsupported regions). We use your email and phone to send account notifications, support replies, and tournament updates. We use transaction history to calculate tournament scores, process withdrawals, and generate account statements you can download anytime.

We analyse gameplay data (without identifying individual players) to understand game performance, detect technical issues, and improve user experience. We use IP address and device fingerprint to detect fraud — for example, if we see the same account logging in from two countries simultaneously, we may suspend it pending verification. We use support transcripts to train our multilingual customer team and to improve our help documentation.

KYC data storage

We verify your identity documents manually and delete image files after approval; we retain only the verification result

Transaction logs

We keep full transaction history (deposits, withdrawals, gameplay, tournament results) for seven years for regulatory compliance

Support tickets

Chat transcripts and email replies are retained for two years or until you request deletion

Device data

IP address, browser type, and device fingerprint are logged for fraud detection and deleted after 90 days unless a dispute is active

Third-Party Access and Data Sharing

We share account data with payment processors (mobile banking, local payment, online payment, e-wallet, mobile banking) only to the extent needed to complete your transaction — they do not retain or reuse your personal information for their own marketing. We share your data with our cloud server provider (servers may sit outside your jurisdiction) solely for data storage and backup. We do not disclose your personal information to third-party advertisers or analytics companies.

We share data with regulators and law enforcement only when required by a valid legal order or when we reasonably suspect illegal activity (e.g. money laundering, fraud). We share aggregate statistics (number of players, popular games, tournament participation trends) with our internal analytics team to improve platform design, but these reports contain no personally identifiable information.

Cookies and Tracking

We use session cookies to keep you logged in while using klik55. These cookies expire when you close your browser or after 24 hours of inactivity. We use persistent cookies (optional) to remember your language preference and notification settings if you choose to stay logged in across sessions. You can disable cookies in your browser settings; this may limit some features (e.g. you may need to re-enter your login each time).

We do not use third-party cookies for ad tracking or retargeting. We do not use fingerprinting to identify you across different websites. We use only first-party cookies essential to operate klik55.

Your Rights on klik55

You have the right to request a copy of all personal data we hold about you. Submit this request via our support form or by emailing our data-protection team — we will compile your data and deliver it within 30 days. You have the right to request correction if your name, address, or payment method is inaccurate. You have the right to request deletion of your account and associated data, except transaction records we are legally required to retain (typically seven years for gaming compliance).

You can export your transaction history, account statements, and tournament results directly from your klik55 dashboard anytime. You can disable non-essential cookies, opt out of support-chat transcripts being retained, and restrict our use of your data for analytics — contact our support team to configure these preferences.

How to Contact Us About Your Data

If you have questions about this policy or want to request access to your personal data, contact our support team using the in-app chat, contact form, or email. Our multilingual team responds during business hours (typically within 24 hours on weekdays). You can also reach out to us if you believe we have mishandled your data or if you want to file a privacy complaint.

Our commitment to data care applies to everyone using klik55, whether you are a slot player tracking tournament standings, a sportsbook user following Liga 1 or Piala AFF matches, a live-dealer player, or an esports bettor. We keep your data secure, use it only for the purposes stated in this policy, and respect your rights to access and control your own information.